Platform for Customer Support with AI-Powered Chatbots

An advanced system for creating AI-powered chatbots that automate customer support, with a visual bot constructor to design bots using blocks. It employs robust technologies and tools to handle massive data streams in real-time and analyze bot performance.

Conversational AI
Chatbots
Customer Support
Python
Real-Time processing
Machine Learning

Customer

industry
Conversational commerce
region
USA
client since
2021

The customer is a global leader in Conversational AI, empowering brands to deliver exceptional customer experiences through AI-powered messaging across various channels. They serve thousands of clients, including major brands, and have been recognized as one of the world’s most innovative companies.

Detailed information about the client cannot be disclosed under the provisions of the NDA.

Challenge

The customer needed an efficient, cost-effective solution to provide support and assistance to their clients without relying on human resources. They required a scalable, adaptable system that could handle large data streams in real-time and analyze chatbot performance to ensure seamless customer support.

Solution

Firstly, we created a visual interface constructor for building chatbots. This user-friendly interface empowered customers to design and customize chatbots according to their specific requirements without the need for extensive coding knowledge.

Additionally, our team developed the back-end part of the bot rating system, allowing customers to provide feedback on the performance of AI-powered chatbots. This rating system helped evaluate and improve the chatbot’s effectiveness in handling customer queries, ensuring a better user experience.

Leveraging a robust tech stack consisting of Python, FastAPI, Aiohttp, Tensorflow, Pandas, PostgreSQL, Docker, Docker-Compose, Kubernetes, Redis, Kafka, GitHub, Seldon, Prometheus, we delivered a powerful and scalable solution.

Python served as the foundation of our development, enabling us to build efficient and reliable backend functionalities. FastAPI and Aiohttp were utilized to create high-performance RESTful APIs for seamless integration and communication with the front-end and other services. These frameworks, in conjunction with PostgreSQL, ensured the secure and efficient storage and retrieval of data related to bot ratings and configurations.

To power the AI capabilities of the chatbots, we employed Tensorflow, enabling us to develop and deploy advanced machine learning models. We utilized Pandas for effective data manipulation and analysis, ensuring accurate and meaningful insights from customer interactions.

Containerization played a vital role in our solution, with Docker and Docker-Compose enabling easy local development and deployment. Kubernetes provided a scalable and resilient container orchestration platform for seamless deployment and management in a production environment.

For real-time data streaming and processing, we utilized Redis and Kafka. Redis acted as a fast and reliable in-memory data store, while Kafka facilitated the smooth transfer of data between different components of the system.

Version control and collaborative development were streamlined through GitHub, ensuring efficient collaboration and code management. Seldon was employed for model serving and deployment, enabling the seamless integration of machine learning models into the system.

To monitor and track system performance, we implemented Prometheus for metrics collection and analysis, ensuring continuous system health monitoring.

Results

By partnering with Pynest, the customer successfully implemented a powerful AI-powered chatbot platform that revolutionized their customer support approach. This resulted in significantly reduced response times, improved customer satisfaction, and increased cost efficiency. The platform’s built-in performance analysis and monitoring capabilities enabled continuous improvement and optimization of the chatbots, ensuring a consistently high level of support across all channels.dfgdfd

20x

number of customers growth

18%

new subscritions per year

Team

6

Back-end engineers

2

Fullstack engineers

1

Tech lead

1

DevOps

Technology stack

backend

Python
FastAPI
aiohttp
Pydantic
SQLAlchemy
Seldon
Prometheus
Kafka

DevOps

Docker
Docker-compose
Kubernetes

Platforms

AWS